The SAP R/3 system comes with predefined packages. Sometimes these predefined packages may out suit a client’s business requirements. In the first phase of implementation, the implementation team will gather all business requirements. A thorough analysis of the business requirements will lead to a gap between the business requirements and the SAP standard package. There are two ways to reduce the gap: [1] by changing the business process or [2] by developing new programs [customizing] to accommodate the client’s business process. Before the second phase of implementation, the SAP implementer will try to reduce these gaps by adopting either of these options or both.
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